Privacy Notice

Privacy Notice

Last updated: 1 December 2025

Introduction:

At the Chartered Governance Institute (CGI Global), we care about your privacy. This notice explains how we collect, use, store, and protect your personal data, and outlines your rights under applicable data protection laws. We process personal data from individuals globally and are committed to safeguarding your information regardless of where you are located.

Compliance with Data Protection Laws

We are committed to protecting your personal data and complying with all applicable data protection and privacy laws. As a UK-based organisation, we primarily operate under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where we process personal data of individuals in the European Economic Area (EEA), we also comply with the EU General Data Protection Regulation (EU GDPR). In addition, we adhere to the Privacy and Electronic Communications Regulations (PECR) for electronic communications and the use of cookies, and where relevant, the Data Use and Access Act 2025 for data sharing and access obligations. For data subjects located outside these regions, we take steps to meet applicable data protection requirements to ensure that your information is safeguarded globally.

1. Who we are

CGI Global is the international qualifying and membership body for governance professionals, operated under Royal Charter (RC000248). Registered office: Saffron House, 6-10 Kirby Street, London, EC1N 8TS, United Kingdom. Email: support@cgiglobal.org. ICO Registration Number: Z656922X

If you have any questions about this notice or how we handle your data, please contact the Institute Secretary at the address or email above.

2. What is personal data?

Personal data means any information that can identify you, such as your name, contact details, or anything else that could be linked to you. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

3. What data do we collect and how?

We collect your personal data when you:

• Subscribe to our mailing list via cgiglobal.org
• Sign up for our events (including through Eventbrite and Zoom)
• Contact us by email, phone, or in person
• Register on our website, make a purchase, or book an event

Events Terms & Conditions and Cancellation Policy
If you register for or attend a CGI Global event, your participation is also subject to our Events Terms & Conditions and Events Cancellation Policy [link]. These documents set out the rules for booking, payment, cancellations, refunds, and delegate conduct. Please review them alongside this Privacy Notice for a full understanding of your rights and obligations.

We may collect:

• Identity information: name and title
• Contact information: addresses and email address and telephone numbers
• Business information: organisation and job title
• Profile information: preferences, interests
• Payment information: card details, bank account number (we do not store payment details; only transaction records are kept for 7 years)

We do not knowingly collect or process personal data relating to children under the age of 18.

4. Our lawful bases for using your data

The table below shows why we use your data, the lawful basis for processing, typical retention periods, and additional notes.

5. Why do we use your personal data?

We use your personal data to:

• Provide our services, including events (online and in-person)
• Conduct research and consultations, or other analytical purposes
• Share information and promote the governance profession
• Manage sponsorship and advertising
• Process event bookings and payments (using platforms such as Eventbrite and Zoom)
• Share photos or recordings from events on our digital channels (including social media)
• Correspond with you and handle your queries or complaints
• Managing the organisation
• Manage competitions or surveys

We take photos at events to share the experience via our digital channels including social media. At these events, you may be filmed, recorded or photographed and such recordings and images are used for promotional purposes If you do not wish to be included, please let us know at the time.

6. How long do we keep your data

We only keep your data for as long as necessary to provide our services or as required by law.

As a subscriber, your data will be retained as long as you have active communication preferences or participate in activities. When you unsubscribe, your account will be deleted.

Financial transaction records (excluding payment details) are kept for 7 years.

7. How do we protect your data?

We protect your personal data by limiting access to only those who need it, using secure systems and encryption where appropriate, training staff on data protection, and maintaining procedures to handle data breaches, including notifying you and the ICO if required.

8. International transfers

If we transfer your personal data outside the UK,or EEA we will ensure that we are satisfied that adequate levels of protection are in place to protect the integrity and security of your personal information or adequate security measures are adopted and in compliance with applicable privacy and data protection laws.

9. Sharing your data

We may share your data with trusted third parties who help us deliver our services, such as:

• Event platforms (e.g., Eventbrite, Zoom)
• IT and technology providers
• Auditors and compliance services
• Marketing and communications services
• Web hosting and development

They are only given the information they need and must keep it secure. We do not share your data for marketing purposes without your explicit consent.

10. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

• The right to be informed about our collection and use of your personal data.
• The right to access the personal data we hold about you.
• The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
• The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold.
• The right to restrict (i.e. prevent) the processing of your personal data.
• The right to object to us using your personal data for a particular purpose or purposes.
• The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
• The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
• Rights related to automated decision making, including profiling
• You have the right to ask for an explanation based on automated processing that may significantly affect you and the right not to be subjected to a decision based solely on automated processing (including profiling) which may significantly affect you. Note your personal data will not be used for automated decision making

To exercise any of these rights, please contact us at support@cgiglobal.org

11. Marketing

We might send you information about our services and events if you have agreed to receive it. You can opt out at any time by clicking the unsubscribe link in our emails or by contacting us at support@cgiglobal.org

12. Accessing your data

You can ask us for a copy of your personal data at any time. This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown below:

Email address: support@cgiglobal.org

Postal Address: Institute Secretary, CGI Global, 6-10 Kirby Street, London, EC1N 8TS, United Kingdom

We will respond to your subject access request within 28 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data, within that time. In some cases, however—particularly if your request is more complex, more time may be required, up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

13. Changes to this notice

We may update this Privacy Notice from time to time. Any significant changes will be communicated to you. This Privacy Notice was first published on 1 December 2025.

14. Grievance / Data Protection Officer:

If you have any queries or concerns about the processing of your information that is available with us, you may email us at CGI Global, 6-10 Kirby Street, email: cms@cgiglobal.org. We will address your concerns in accordance with applicable law. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK Supervisory Authority, or the relevant data protection authority in your country.