Event Cancellation Policy

Event Cancellation Policy

  1. Introduction
    This Events Cancellation Policy applies to all events organised by The Chartered Governance Institute (CGI Global). It complements the CGI Global Events Terms & Conditions and is designed to provide clarity and fairness for delegates attending our events. By registering for an event, you agree to abide by this policy.

    Cancellation and Refunds
    Paid Events

    • Refunds: If you cancel your booking up to 31 working days before the event, you will receive a refund minus an administration fee of 30%. Cancellations made within 31 working days of the event are not eligible for a refund.
    • Transfers: You may transfer your place to a colleague or another delegate. Transfers requested up to 7 working days before the event are free of charge. Transfers requested less than 7 working days before the event will incur an administration fee of 30% of the booking fee. If the new delegate is not entitled to the same rate, an additional charge may apply.
    • How to Cancel or Transfer: All cancellation and transfer requests must be made via the event booking page or by emailing support@cgiglobal.org

    Free Events

    • No Refunds: No refunds are available for free events.
    • Advance Notice: Please keep in mind that by booking a free event, you may be taking someone else’s place. If you need to cancel, we request that you notify us at least two weeks in advance so we can offer your place to another delegate.
    • How to Cancel: All cancellation requests for free events should be made via the event booking page or by emailing support@cgiglobal.org

    Sponsored Events
    For sponsored events, consent will be sought during the booking process for sharing your email address with the sponsor. If you do not give consent, your email address will not be shared.

    Hybrid Events
    Hybrid events offer both in-person and online participation options. The following applies:

    • Format Changes: If the format of a hybrid event changes (e.g., from in-person to online only, or vice versa), delegates will be notified as soon as possible. Registrations will be automatically transferred to the new format. If you cannot attend the revised format, you may request a refund or transfer your booking to another delegate, subject to the rules above.
    • Participation Choice: Delegates may choose their preferred participation mode at registration. If you wish to change your participation mode after booking, please contact support@cgiglobal.org as early as possible; changes will be accommodated where possible, subject to availability.
    • No Liability for Additional Costs: CGI Global’s liability is limited to the event fee only. We will not refund travel, accommodation, or other costs associated with changes to the event format.
    • Networking and Materials: All delegates, whether attending in-person or online, will receive access to relevant event materials and networking opportunities, as appropriate for the format.

    Event Changes and Format Alterations

    • Notification: CGI Global will notify delegates as soon as possible of any changes to the event programme, speakers, venue, date, or format.
    • Automatic Transfer: If the event is moved online or rescheduled to a new date, your registration will be automatically transferred. If you cannot attend the new format or date, you may request a refund or transfer your booking to another delegate, subject to the rules above.
    • Refunds for Major Changes: If the event is postponed and you are unable to attend the new date, a full refund will be given for paid events. No compensation will be paid for additional costs incurred (e.g., travel, accommodation).
    • No Liability for Additional Costs: CGI Global’s liability is limited to the event fee only.

    Event Rescheduling
    From time to time, it may be necessary to reschedule an event (including changes to the date, start/end times, venue, or delivery format).

    Notification and automatic transfer
    We will notify registered delegates as soon as reasonably practicable if an event is rescheduled. Your booking will be automatically transferred to the new date/format. If you cannot attend the rescheduled event, you may either:

    • request a refund (for paid events), or
    • transfer your place to another delegate, subject to the transfer rules in this policy.

    Material changes and your options
    If the rescheduled event represents a material change (for example, a move from in-person to online-only or a significant change to the programme), delegates who are unable to attend may request a full refund of the event fee, or transfer their place in accordance with this policy. No compensation will be paid for additional costs such as travel or accommodation.

    Hybrid and format changes
    If a hybrid event changes format (e.g., from in-person + online to online-only), registrations will be transferred to the available format. If you prefer to change your participation mode, contact support@cgiglobal.org as early as possible; we will try to accommodate changes, subject to availability.

    Limits to liability
    CGI Global’s liability, in the case of rescheduling or cancellation, is limited to the event fee only. We do not refund ancillary costs (e.g., travel or hotel).

    Force majeure
    Where rescheduling results from circumstances beyond our reasonable control (including strikes, natural disasters, pandemics, or government restrictions), the remedies above apply and our obligations are limited accordingly.

    Accessibility, Inclusion, and Special Requirements
    If you have specific accessibility, inclusion, or other requirements that we should be aware of, please let us know as early as possible. We will make every reasonable effort to accommodate your needs and ensure your participation in the event is as comfortable and accessible as possible.

    Use of Contact Details and Delegate Information
    Contact details provided to complete the booking process may be used before, during, and after the event in the following ways:

    • Before the event: We may send you information such as registration instructions for online events, directions to venues for in-person events, advance reading, or other materials relevant to the event. We may also share your name, job title, and company with trainers and course leaders to assist in planning.
    • At physical events: Your name, job title, and company will be displayed on your delegate badge and may be included on a delegate list in hard copy or via an event app/virtual platform to aid networking.
    • After the event: We may send follow-up emails with confirmation of CPD hours, certificates of attendance, links to event-related presentations, films, photography, further reading, sponsor links, and/or invitations to similar events.

    Privacy and Data Protection
    We collect and process personal data in accordance with UK GDPR and the Data Protection Act 2018. For full details on how we handle your data, please refer to our Privacy Notice and Cookie Policy .

    Contact Details
    All cancellation and transfer requests, as well as any questions regarding accessibility or special requirements, should be addressed via the event booking page or by emailing support@cgiglobal.org

    Effective date: 1 December 2025